S U M M A R Y

Project management and client services leader with experience across growth operations, business development, and cross-functional delivery. Partner with marketing, strategy, creative, technology, product, finance, and operations teams to advance client initiatives, improve processes, and support business growth.

E X P E R T I S E

Project & Program Management | Growth Operations | Client Services | Cross-Functional Team Leadership | Business Development Support | Scope, Schedule & Budget Management | Digital Project Delivery | CRM & Pipeline Operations | Content Strategy | UX/IA Collaboration | Marketing Production | Reporting & Analytics

E X P E R I E N C E

Fusion92, Chicago IL

Director, Growth Operations | 2025 - 2026

Partnered with executive leadership, business development teams, design leads, and subject matter experts across the organization to provide growth operations support.

• Advanced 15+ client opportunities totaling more than $10M, aligning business development, strategy, creative, pricing, and delivery teams from kickoff through pitch execution.

• Created briefs and pitch constructs, shaped campaign plans and strategies, and audited final SOW documents and creative deliverables to ensure alignment with strategic objectives, requirements, brand, and messaging.

• Led opportunity kickoffs, ideation sessions, content reviews, pricing discussions, and pitch rehearsals to align teams, accelerate decision-making, and advance high-value opportunities.

• Strengthened Salesforce CRM adoption and data integrity for 10 business development stakeholders and 100+ monthly opportunities, improving value and stage accuracy and driving a 50% increase in forecast confidence.

• Implemented AI-enabled automation with the Product & Innovations team, saving up to 30 minutes of manual input daily, reducing transposition errors, and improving lead source and point-of-contact data accuracy.

• Drafted, managed and executed MSAs, RFPs, and MNDAs between Fusion92 and client stakeholders.

Director, Special Projects | 2024 - 2025

Led UX, design, and development teams in delivering special projects and innovative solutions for clients in the finance, sports, and entertainment industries.

• Partnered with client stakeholders on resource planning, task prioritization, and tactical approach to keep teams aligned, maintain momentum, and deliver against objectives, timelines, and end-client expectations.

• Managed scope, schedule, and budget across special projects, proactively addressing risks and escalations to keep work on track and aligned with client expectations.

• Assessed, edited, and optimized assets to ensure alignment with client brand guidelines and digital strategy.

Director, Studio Services | 2022 - 2023

Built a consultative approach with clients, leading early opportunity conversations, needs assessments, solution presentations, and scope and budget discussions.

• Drove website and campaign initiatives ranging from $75K–$250K for sports, entertainment, and music clients, helping retain and transition two key accounts into my subsequent Special Projects role.

• Served as a liaison between client leadership and agency SMEs throughout the project, driving alignment on strategic, creative, and technical objectives.

• Collaborated across internal business functions to negotiate scope and budgets, coordinate deliverables, and keep client work moving efficiently from planning through execution.

CDW, Vernon Hills IL
Project Manager, PMO | 2019–2022

Led cross-functional technology teams in delivering IT managed services engagements, guiding internal engineers and customer stakeholders to keep projects on track and aligned with client expectations.

• Drove Trader Joe’s onboarding of 7,000+ network/unified communications devices across 500+ stores, 17 warehouses, two data centers, and two HQs within an accelerated 10-week timeline and strict change management requirements.

• Managed 5–7 client projects monthly, building work plans, scope controls, schedules, risk logs, and escalation paths to keep concurrent managed services engagements aligned, on track, and within budget.

CDK Global, Hoffman Estates IL

Manager, Project Management, EPMO | 2018–2019

Provided leadership and direction to 7 direct reports and broader 14-person team as the on-premise EPMO point of contact.

• Drove innovation and best practices by leading the redesign and rollout of the Project Life Cycle reporting tool, providing near-real-time transparency and reducing manual effort across the PM team by approximately 100 hours per week.

• Mentored junior and senior project/program managers, removed barriers, and strengthened cross-functional trust while supporting 30+ team projects monthly and helping individual managers serve as “the voice of the project.”

• Planned and executed OpEx department move, increasing collaboration and efficiencies between colleagues and teams.

Senior Program Manager | 2017–2018

Owned project charters, plans, schedules, and assignments, driving deliverables across multiple business functions.

• Managed scope, schedule, cost, and risks for the Revenue Growth Program, a portfolio of more than 25 projects spanning multiple business units with a $120M revenue target.

• Monitored progress, reinforced accountability, and provided transparent updates to the Executive Leadership Steering Committee.

Senior Project Manager | 2017

Managed plans, schedules, and assignments for business transformation initiatives across all phases of the project life cycle.

• Oversaw the creation, approval, and use of detailed work plans, helping teams meet time and budget targets.

• Developed Phase I of the Sales Performance Management Program, establishing evaluative criteria to monitor productivity, assess gaps, and reinforce or reset expectations.

Pepper Group, Palatine IL
Director, Client Services | 2016

Built and maintained strong client relationships to support satisfaction, retention, and successful project delivery.

• Garnered $150K in revenue by re-engaging 3 dormant accounts and closing new opportunities.

• Led and supported the account management team, defining client challenges and presenting solutions tailored to business needs and goals while ensuring alignment between strategy and execution.

• Managed client financials, budget negotiations, SOWs, cost accounting, and invoicing to protect margin, improve billing clarity, and support revenue capture.

Gamma Partners, Bannockburn IL
Director, Account Development | 2014–2015

Directed business development efforts, leading early opportunity conversations, needs assessments, solution presentations, and scope and budget discussions.

• Mentored and supported sales team associates, driving opportunity qualification, validation, and advancement.

• Created documents and presentations defining business objectives, strategic goals, scope of work, and production specifications and deliverables.

• Configured and implemented Salesforce CRM for users, defining pipeline stages, qualification criteria, and project data standards to improve sales visibility, lead qualification, and pipeline discipline.

Fusion92, Arlington Heights IL
Senior Account Executive | 2008–2014 

Led interactive marketing initiatives for client accounts, guiding cross-functional teams through every phase of the opportunity and project life cycle, from pitch through launch.

• Consistently grew and retained client portfolios, averaging $500K–$1M in annual revenue.

• Directed the ACCO Brands Quartet InView launch website, videos, and custom template creator tool, achieving 100% adoption by channel partners and exceeding user conversion goals by 2x.

• Spearheaded Power Plate global eCommerce website rebrand and launch, translating brand, content, IA, and UX requirements into a cohesive digital experience.

• Supervised Buddig Lunchmeat omnichannel promotional giveaway program, ensuring consistent brand messaging across on-pack, in-store, FSI, website, email, social, and PPC components.

• Led AAOS Cultural Diversity training program across kiosk, CD-ROM, and website deliverables, coordinating content, IA, UX, and production requirements.

• Implemented a custom SQL data mapping tool and managed monthly reporting and trend analysis for the AT&T omnichannel program across multiple markets.

• Drove process improvements, standardized best practices, and strengthened operational performance across the business.

E D U C A T I O N

Bachelor of Science, Marketing
Southern Illinois University, Carbondale IL

P R O F I C I E N C I E S

Microsoft 365
Word, PowerPoint, Excel, Outlook, OneNote, Project, SharePoint, Teams

Project & Workflow Tools
Confluence, Jira, Asana, ServiceNow, Basecamp, Harvest, Google Workspace

Salesforce CRM
Configuration, implementation, pipeline management, forecasting, reporting, data integrity

Project Delivery
Waterfall, Agile, hybrid delivery, work plans, resource planning, QA, UAT, change management

AI & Automation
ChatGPT, Microsoft Copilot, AI-assisted process improvement, workflow automation

Creative & Digital
Photoshop, Figma, CMS platforms, eCommerce, IA, UX, content strategy

C O M M U N I T Y

Classroom Coach, Small Business Incubator Program
Township High School District 211, Palatine IL

Guest Speaker, Business Explorations Class
James B. Conant High School, Hoffman Estates IL

Official Scorekeeper, Post 525 Baseball
The American Legion, Mount Prospect IL

Coach, Assistant Coach, Scorekeeper
Elk Grove Village Youth Baseball, Elk Grove Village IL